Bank screws old lady. Old lady writes viral letter. We find the letter funny 'cause it's true. Companies sometimes forget that customers are the ones that keep them in business--I'm talking to you too, healthcare, cable, airlines, and rental cars! This serious lack of empathy and human-centeredness shows. Appalling customer service and unfair policies have been accepted as an annoying part of everyone's lives. We all have our stories. Imagine how much better business and people would be if we were just a little bit more user-centered? The same can be said for our workplaces. Why deal with miserable employees when they can be happy? Purposeful experience design would work wonders.
A place to share interesting concepts that will inspire, spread, and/or apply new ideas. This page is dedicated to sharing my twitter feed, announcements, and blog posts.