So a retailer, bank, service provider, etc. has a bad culture. While many employees and customers are miserable, we are lucky the mortality numbers are low. Businesses that deal with our physical infrastructure, like utilities and energy companies have even bigger reasons to purposefully manage their cultures...people's lives. As I say above, disaster is totally preventable and totally fixable from here. All they need to do is Design of Work Experience. Let's hope that the message is heard, for people's sake!
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