CO.-DESIGN OF WORK EXPERIENCE
  • HOME
  • About
  • Culture Your Culture
    • Book
    • Culture Change Edition
    • DOWE
    • Startup Edition
    • 30DAYCHALLENGE
  • Offerings
  • News
  • Press
    • Media Kit
    • Articles
    • Podcasts
  • Contact
  • Start Now
Picture

Human Resources is EVERYONE'S Job

12/20/2019

0 Comments

 
Picture
Hope you enjoyed the last post about Customer Experience (CX), Everyone Has Customers (Including You!)  Since then, I've been able to contribute to Bloomfire's "The CX Trends to Watch in 2020, According to the Experts." Check it out!

Now on to this edition--I thought I would end this decade where I started...with Human Resources. 
​ Whether or not you work in HR (or some iterative version of the name), this one’s for you. Because warts and all, it’s an essential function of the business to maximize the talent in the organization. 
 
That should be everyone’s job. What goes for HR, goes for company leaders especially. Take for instance, employee experience. In my HR Professional magazine article, “What HR (and Everyone Else) Should Know About Employee Experience,” I wrote about 3 important characteristics: relevance, differentiation, and co-creation. 
 
These are things companies try to do with their products and services already, and certainly with multiple functions working together to do it. If only more businesses turned these efforts toward their employees, we would see fewer toxic, burned out workplaces that underperform to their potential and create business risk. 
 
Employee Experience in turn influences and reflects the company’s culture. I talk about the relationship between employee experience and culture in my book, Culture Your Culture: Innovating Experiences @Work. You can read a book excerpt via TLNT.com.
Picture

Employee Experience and Culture is clearly not just HR’s job—leaders must lead and employees are included given how patterns of individual behaviors shape and reflect culture too. Leadership, which includes Culture and Employee Experience (IMHO) can’t be in- or outsourced to HR alone. 
 
Sure, HR has specific roles to play. My article, “It’s More than a Job: The Role of HR in Organizational Culture” is one example. While they may be the educators, facilitators, evangelists, sponsors, and connectors, they can’t “own culture” because no one (or few) people can wield its power. Culture is shared.
 
While there is always much to do, start with these:

  1. Make HR your job too, in mind and action. Think about the impact on people, what you will do, and how you do it--in that order. Act in ways that reflect your personal values and the values of the company. Like HR, take it upon yourself and encourage others to learn and develop. My article on Learnlight, “The Role of Leadership in Creating a Culture of Learning” provides steps toward unstoppable learning.
 
  1. Invest in HR. Many HR functions are understaffed, underdeveloped, underfunded, and disempowered. It’s hard to discern the chicken or the egg scenario—is HR weak because their organizations deem them so, or has HR done it’s share to be undeserving? It might vary from company to company. Be that as it may, the industry itself is rightfully ripe for disruption (and is being disrupted as we speak). That necessitates a change in HR’s culture one way or another. I wrote about this in “Shoemaker’s Children No More: Changing HR’s Culture” on HR.com:
 
… when it comes to deciding whether HR needs a culture change, think about whether the function has met its full potential with energized, engaged, and inspired employees who take the entire organization to a higher level. 
 
Every company needs strong HR expertise. Having the firepower will enable them to deliver huge initiatives for the business, such as digital transformation. I happen to have some Tips for HR when it comes to Change Management and Digital Transformation, also published on Learnlight. 
 
With the budgets related to the cost of doing business, wouldn’t you need your biggest asset—knowledge and talent that only comes through people--to be the best? Talk to leaders who trust their HR partners. They will tell you your investment will pay dividends.
0 Comments

    purpose

    A place to share interesting concepts that will inspire, spread, and/or apply new ideas.  This page is dedicated to sharing my twitter feed, announcements, and blog posts.

    Topics will be numerous and varied! 


    RSS Feed

    Tweets by @KarenJaw

    Archives

    December 2020
    June 2020
    December 2019
    October 2019
    September 2019
    May 2019
    April 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    April 2018
    March 2018
    February 2018
    January 2018
    May 2017
    August 2016
    July 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    February 2013
    January 2013
    December 2012
    November 2012
    October 2012
    September 2012

    Categories

    All
    Adaptability
    Analogies
    Announcements
    Article
    Book
    Brand
    Career
    Case Study
    Change Management
    Coaching
    Collaboration
    Communication
    Creativity
    Culture
    Customer Experience
    Design
    Diversity
    DOWE
    Employee Experience
    Engagement/interactions
    Events
    Failure & Opportunity
    Human Resources
    Improvisation
    Innovation
    Inspiration
    Leadership
    Learning
    Motivation
    My Story
    New Contexts For Design
    Observation
    Persistence
    Podcast
    Recognition
    Resources
    Startup
    Strategy
    Sustainability
    Talent Management
    Thoughtful Questions
    Thought Leadership
    Workspace
    Writing

    RSS Feed

© 2020 Co.-Design of Work Experience

  • HOME
  • About
  • Culture Your Culture
    • Book
    • Culture Change Edition
    • DOWE
    • Startup Edition
    • 30DAYCHALLENGE
  • Offerings
  • News
  • Press
    • Media Kit
    • Articles
    • Podcasts
  • Contact
  • Start Now