As I said, it's been busy. Check out the just released newsletter below as a summary of the last few months. If you like what you see, subscribe!
Where has the time gone?! It's long-overdue for a dispatch from Culture Land (a.k.a my world), chock full of resources for you (and shared on my social media feed this summer):
1. Did you ever wish for a better culture, but didn't know where to start? Check out the #CYC30DAYS Challenge! Launched in commemoration of my book's publishing anniversary, you can start the challenge in your organization any time. Just be sure to tag me on social media so I can share.
2. Here are articles where I was featured:
3. Articles I wrote:
4. Interesting bits I shared on social media this summer:
There's more to come! Follow me on Facebook, Twitter, Instagram, and/or LinkedIn so you don't miss a post. Likes, shares, retweets, etc. are always appreciated.
Long time readers of my newsletter know that I continually experiment with content and format. Stay tuned for upcoming editions organized around themes, starting with Customer Experience (CX) and Human Resources (HR).
As for me, I continue to work with clients on projects such as cultural identity development (purpose, mission, vision, values) and founding team dynamics with startups. I had a great Fireside Chat a few weeks ago with Startup House. This week I'm on a panel discussing the Future of Work with Business Insite Group's EXcelerating HR Conference, and next week I will be speaking at Silicon Valley Advantage's Demo Day. I can't wait to announce a few more activities in my pipeline! In the meantime, please keep me in mind as a resource for your organization or those in your network. New client conversations are always welcome. More details on my offerings can be found on the website.
Now it's your turn. How are you? I'd love to hear what you've been up to and how I can help.
As you can see, it's been busy! I'm pleased to share 3 podcasts that launched over the spring and summer season, all in the Customer Experience (CX) space. It's been a joy to be embraced by this community, starting with Adrian Swinscoe and Ricardo Saltz Gulko of eglobalis. You'll find that each of these, like my other podcast interviews, are all very different from one another. Enjoy by clicking each of the images above and let me know what you think!
It's the Goodreads Giveaway! From May 1 - May 31, 2019, click below for a chance to win one of 10 copies of Culture Your Culture: Innovating Experiences @ Work. Every organization needs this!
SPREAD THE WORD.
*Sorry, available in the US and Canada only
It was a privilege to be a guest on Carolyn Kiel's Beyond 6 Seconds podcast recently, and not just because it was a personal milestone (my 20th podcast!). Experience showed me how truly different every conversation can be, even if the premise is to talk about about my favorite topic of company culture. Between her wonderful radio voice, curious mind, engaging questions and our easy rapport with one another, we talked well beyond our scheduled time. We covered so much territory that it necessitated a second bonus episode about Culture Your Culture's journey to publication. My hope is that our fun translates to your enjoyment as listeners. Give it a listen and let me know what you think!
I've always had a variety of people in my professional and social circles--it reflects my own diverse interests and experiences. Everyone is spread out geographically, but it would be one heck of a party if I had them all in one place to watch all the worlds colliding.
That being said, every once in a while I am reminded of the limitations within my network, which in turn speaks to the challenges of business norms in general. When I asked on occasion whether I know someone that fits x, y, z, conditions, I usually have at least some tangential connection. Recently however, I could not find enough executive women of color in my circles for a special invitation-only gathering. I lamented this to a colleague and friend (also an executive woman of color now consultant), who said, "there aren't any." She really meant "there's not enough." So true, so true. There's much work to be done, but thankfully some organizations are trying. People need to know, and be motivated to do the same.
This is why it was so wonderful to add my $.02 on this article in Fast Company, "These Companies are Making Sure More Women Get Promoted to Management," which showcases what's being done and provides for some starting points. I highly recommend you read the whole article and share it broadly. Here's a preview:
If you aren't familiar with MindTools, it is "one of the world’s most popular digital, on-demand career and management learning solutions, helping more than 24 million people each year." I have been a distant admirer for years (they've been online since 1996!) and recently had the opportunity to talk with them about Culture Your Culture and Design of Work Experience, which resulted in a great article and podcast. The latter resides in their members-only area, but thanks to their generosity you can listen right here.
As you know, I joined the Consortium 4 Change (C4C) of the Business InSITE Group (BiG), an invitation-only network of thought leaders partnering together. That gives me access (and therefore you) to even more leadership development opportunities. Earlier this month I told you about inFRONT Leaders taking place April 16-18, 2019 in Manhattan Beach, California. The program is designed for any operating leader who can benefit from better understanding the future of work, unleashing their leadership potential and developing their own and their team’s innovative spirit.
I'm pleased to also share with you the BiG Coaching Differentiator, a whole network of expert coaches for your organizational needs. I shared my perspective on coaching programs previously in my post, "First Things First: Fundamentals for an Executive Coaching Program." Find out 10 compelling ways BiG brings significant value to coaching relationships and let me know if you are interested in either of these programs.
In the last quarter of 2018, I joined the Consortium 4 Change (C4C) of the Business InSITE Group, an invitation-only network of thought leaders partnering together. This gives me access to share leadership development opportunities with you, my network. The first of these is the inFRONT Leaders program on April 16-18, 2019 in Manhattan Beach, California.
This program is designed for any operating leader who can benefit from better understanding the future of work, unleashing their leadership potential and developing their own and their team’s innovative spirit.
Sessions include: Future of Work + Leadership, To Coach and Be Coached, Strategies for Growth and Innovation, Why Anyone Should Be Led by You, and more.
If you are interested, download the info sheet and agenda, and let me know so I can connect you with my personal contacts.
Culture Your Culture appeared on Small Biz Daily's Business Books for the Holidays List! I always felt the red on my book's cover was festive.
Makes for a great Christmas gift or birthday, or anytime gift for that matter! Wishing you all a wonderful holiday season. I'll see you in the New Year!
Another version of this article originally appeared on Learnlight Insights.
As nice as it may sound, why would anyone want to have a learning culture? There are reasons that won’t suffice: HR needing a pet project, the company looking for good PR, or even an edict from above. All these lack meaningfulness for the ones who must carry it out—everyone else.
“What for?” should be answered by combining vision, business objectives and the need for new capabilities when solutions are unknown and conditions are ever changing. It then becomes clear that the only way a company could succeed is to learn. Now that’s something people can get behind.
In The Fifth Discipline, Peter Senge defines a learning organization as one “that is continually expanding its capacity to create its future.” While every company must grapple with what’s to come, the ones that learn have the ability to do much more.
Besides that, to have a corporate learning culture means that learning is in the company’s DNA--not compartmentalized into a particular aspect of the culture, or within a certain department or functional area. All learning organizations have a corporate learning culture, and all corporate learning cultures lead to learning organizations.
What does a learning organization do?
Published by The Leadership Quarterly, Gary Yukl describes the essential processes of a learning organization as:
“the discovery of relevant new knowledge, diffusion of this knowledge to people in the organization who need it, and application of the knowledge to improve internal processes and external adaptation.”
This goes far beyond training programs. This is why so many L&D departments follow the Center for Creative Leadership’s 70-20-10 guideline (on-the-job/relationships/training). For learning to occur on a large scale, culture--with its power to influence behavior, perceptions, and interactions--must drive it.
As professors Victoria Marsick and Karen Watkins write in a forthcoming publication:
“Research and practice suggest that organizations focus…on cultivating a learning culture and environment that, in turn, motivates and incentivizes integrated work and learning architectures. This trend is consistent with a view of learning organizations that emphasizes the learning culture as key to strategic goal achievement… there is a significant relationship between a learning culture and organizational performance.”
People look to their leaders when culture change is imminent. Employees want to know where leadership stands and how they will lead. Leaders’ responsibilities don’t end there. They must actually follow through in guiding the organization before, during, and after these changes. They do this by:
1. Setting the vision. As the decision makers of the organization, leaders initiate change by communicating the vision for the future. According to Jim Collins and Jerry Porras’ classic Harvard Business Review article, vision is made up of core ideology (values and purpose) and the envisioned future (a vivid description of Big Hairy Audacious Goals). Setting the vision happens while building the case for a corporate learning culture, but needs consistent reiteration and communication.
2. Empowering employees through co-design. Leaders may have started the transformation towards a learning organization, but their people finish it. Forcing change from top-down has proven problematic time and again. Involving people as equal partners in co-designing a future they are expected to deliver shows greater promise for change adoption.
This is not about leaders bestowing an act of benevolence. It is about recognizing the limitations of one’s own perspective and utilizing talents and capabilities of the whole, à la Appreciative Inquiry’s Wholeness Principle, as described by the Center for Appreciative Inquiry:
“Wholeness brings out the best in people and organizations. Bringing all stakeholders together…stimulates creativity and builds collective capacity.”
Using a co-design framework that emphasizes learning, such as Design of Work Experience in Culture Your Culture: Innovating Experiences @Work, will provide the guidance and discipline for productive co-design of the learning culture.
3. Deploying resources. Leadership must understand that sufficient access to necessary resources will set the conditions for success. Resources can come in the form of budgetary support, talent, technology, space (physical, virtual, or psychological), and their own time and attention. The organization must scale resources collectively identified (and thus properly vetted) during co-design.
4. Demonstrating leadership. An organization pursuing transformation requires visible and demonstrated leadership. True leadership doesn’t come from a job title. It is granted by people on a continuous basis. They want leaders who role model the changes and behaviors with consistency throughout the transformation and beyond. Doing so gives them the credibility to set expectations, recognize and reward success, and ensure accountability. Anything contradictory erodes trust.
The job doesn’t end there. According to Yukl in the same Leadership Quarterly article, leaders can directly influence collective learning by:
“…encouraging the use of procedures that increase creative ideas, nurturing promising ideas that are initially vague or controversial, obtaining resources needed to develop new ideas, encouraging members to experiment with new approaches to assess their utility, using after-activity reviews to analyze team processes, and monitoring external events that are relevant to innovative activities by the team.”
Notice how much partnership, facilitation, and empowerment of others is embedded among these day-to-day behaviors.
5. Learning with Agility. It stands to reason that a learning organization requires leaders who learn, especially agile learners. Learning agility is about learning from experience with speed and flexibility, as evidenced by research from Columbia University’s Dr. Warner Burke that resulted in the Burke Learning Agility Inventory (BLAI).
The capability reveals itself in enabling behaviors identified in the BLAI, such as: seeking feedback and information, performance and interpersonal risk taking, collaborating, experimenting, reflecting—and of course, speed and flexibility. As the most visible learners, leaders must demonstrate these behaviors to an observable degree everyday.
So if a corporate learning culture is truly desirable, leaders (and the HR and L&D professionals supporting them) should look to fulfill these five responsibilities—or, more boldly, obligations—to ensure that they play a pivotal role in creating learning organizations out of their companies. Combined with vision and culture, learning is unstoppable.
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